Undo windows: the same order, six different takebacks
This is the page the whole site stands on. Stage by stage, per desk: what you can still cancel, return, claim, and where the money lands when you win. Every figure is quoted from the operator’s published pages with its read date; when a desk publishes nothing, the gap is printed as a gap.
The headline windows and their clocks
Six desks, six no-reason return windows for goods sitting in the warehouse. The day counts cluster, but the clocks they hang from differ, and so do the exclusion lists and the prices of using them.
5days
LoongBuy
clock: arrival at the warehouse
read 2026-10-10
5days
Kakobuy
clock: order status Stocked in
read 2026-10-10
5days
Oopbuy
clock: order status Stocked in
read 2026-10-10
7days
CSSBuy
clock: time in the warehouse
read 2026-10-10
7days
Superbuy
clock: seller’s goods signed for
read 2026-10-10
5days
Lovegobuy
clock: order status Stocked in
read 2026-10-10
Stage one and two: money out, goods not yet shelved
Before purchase every ledger desk refunds a cancellation; after purchase every desk becomes a messenger to the seller. The texture lives in the clauses:
| Desk | Published cancellation behaviour | Source |
|---|---|---|
| LoongBuy | unpurchased orders refund automatically on cancellation; purchased orders need the buyer desk to reach the seller within 48 hours, and a purchased order does not necessarily cancel | help id 136, After-sales Service, read 2026-10-10 |
| Kakobuy | items bought through the Fill and Buy manual form carry no after-sales and no cancellation after payment; that one checkbox quietly waives the whole return ladder | help id 115 / Fill and Buy notes, read 2026-10-10 |
| Oopbuy | a submitted parcel can still be cancelled within 5 days of paying for it, a door most agents do not publish at all | returns notice, read 2026-10-10 |
| CSSBuy | the published path is email-driven: you mail support with the order number and photos and the desk takes it to the Chinese vendor | help id 37, read 2026-10-10 |
| Superbuy | refund wording is hedged in the operator’s own words: usually completed within approximately 15 days after the return is dispatched; print the hedge, never a flat 15 days | help ids 1441/1442/1203, read 2026-10-10 |
| Lovegobuy | no charge at all when the fault is the seller’s or domestic transport damage | help article 10041, read 2026-10-10 |
Sources are the operators’ own pages; read dates as shown per row.
Stage three: the warehouse window, clause by clause
The headline figures hide three traps. First, the clock: five desks count from a stock-in style status, Superbuy counts from the seller’s goods being signed for, which starts earlier than the status you watch. Second, the exclusion lists do more sorting than the day counts. Third, the window is a right to ask; the seller still answers.
| Desk | Window and clock | Excluded or priced | Read |
|---|---|---|---|
| LoongBuy | 5 days from arrival at the warehouse | customised items, tag/packaging-removed goods, periodicals, second-hand, overseas-sourced, underwear and socks, adult products, food, plus anything the seller rules out | 2026-10-10 |
| Kakobuy | 5 days from order status Stocked in | custom-made items, tags removed, periodicals, second-hand, goods from outside mainland China, undergarments, adult products, food, books, opened special-standards products | 2026-10-10 |
| Oopbuy | 5 days from order status Stocked in | custom-made, tags removed, periodicals, second-hand, items from outside mainland China, undergarments, adult products, food, books, opened special-standards items | 2026-10-10 |
| CSSBuy | 7 days from time in the warehouse | replaced or altered goods, opened software and discs, and anything without purchase proof; international returns are quoted as usually a month or more | 2026-10-10 |
| Superbuy | 7 days from seller’s goods signed for | one free return or exchange per calendar month (Prime members excluded from the free one), then CNY 5/10/20 per return and 10/20/40 per exchange by usage tier, plus shipping both ways | 2026-10-10 |
| Lovegobuy | 5 days from order status Stocked in | after day 5 the seller may deny the request IF QC images were already provided; with no QC images on file the policy grants a full refund, the only ladder we found where missing photos strengthen your hand | 2026-10-10 |
Stage four: the parcel door almost nobody publishes
Between warehouse and dispatch there is a stage where you have paid international shipping but nothing has moved. Only one ledger desk publishes an undo for it: Oopbuy allows parcel cancellation within 5 days of payment (operator notice, read 2026-10-10).
The other five publish no equivalent clause. That is not the same as refusing; it means the answer lives in a support conversation you should have in writing before you pay, not after. LoongBuy is the explicit one in the other direction: international shipping is a one-time service, a returned parcel becomes a new shipment at new cost (help pages, read 2026-10-10).
The undo checker prints this stage per desk, including the gaps, which is most of why it exists.
Stage five: claims, deadlines and per-kg arithmetic
After dispatch, undo means claim. The deadlines are short and the arithmetic is published, which makes this the most checkable stage of all:
| Desk | Published claim terms | Read |
|---|---|---|
| LoongBuy | air or express parcels with no carrier scan 45 days after dispatch may be ruled lost; sea, rail and chartered routes 75 days; loss pays the shipping fee back plus RMB 80 per kg on air or express, RMB 40 per kg on sea or rail; a tracking update inside the past 15 days pauses the clock | 2026-10-10 |
| Kakobuy | Kako Insurance is bought per parcel: delay cover pays 20% of the shipping fee once the parcel passes 30 or 40 days from dispatch depending on route; loss and customs-hold cover pay per-route standards; without it the operator states it is not responsible for carrier loss or damage | 2026-10-10 |
| Oopbuy | loss or damage pays per-route compensation standards; the claim must land within 7 days of signed delivery or 45 days of dispatch, whichever applies; stolen-after-delivery, force majeure and no-proof cases are excluded | 2026-10-10 |
| CSSBuy | CSSecure insurance costs 3% of insured value (Brazil excluded), pays up to RMB 10,000 per claim, and the claim must be filed within 3 days of receipt with a complete unboxing video for damage or shortfall; delay past 60 days pays 20% of the shipping fee; WITHOUT it compensation caps at one third of item value, max RMB 1,000 | 2026-10-10 |
| Superbuy | SuperCare Plus (relaunched August 2026): RMB 20 per parcel up to RMB 1,000 insured value, 2% above; delay cover RMB 20 per shipment; without insurance no delay compensation, and loss or damage pays per-line standards with a claim window of 7 days after signing or 45 days after shipping | 2026-10-10 |
| Lovegobuy | insurance covers tracking interruption and customs seizure: premium RMB 20 flat up to RMB 1,000 insured, otherwise 3% (min 20, max 300); claim window 60 days after tracking stops; postal and UPS routes (GD-EUB, EMS, NL post, HKUPS 6000) take no insurance at all; a lost uninsured package refunds shipping plus goods at actual value | 2026-10-10 |
The landing zone: wallets, balances and locks
Winning a return is half the trip; the refund still has to land somewhere you can spend it. The ledger’s clearest example is LoongBuy’s published split: orders paid with LoongPay refund only to LoongPay, which cannot withdraw or transfer; card and Balance payments refund to Balance, which can withdraw under platform rules (help pages, read 2026-10-10).
Across the other desks the pattern is wallet-first: refunds default to site balance, and the trip from balance back to a card is a second process with its own review. Lovegobuy prices the return itself, deducting a service fee from the balance (article, read 2026-10-10); Superbuy publishes per-month free quotas, then a tier price per extra return.
Treat wallet-locked refunds as store credit when you do the cost arithmetic; credit at a desk you no longer trust is not money.